CONTOUR + INK PRIVACY POLICY

Contour + Ink ("Contour + Ink") is committed to protecting your privacy. We collect and process personal data to provide the services you use, operate our business, meet contractual and legal obligations, and protect the security of our systems and valued clients.

Please read on for more details about our Privacy Policy.

1. Accountability

Contour + Ink is responsible for your Personal Information, as defined below, under its control. We designate an individual or individuals (the "Privacy Officer") accountable for compliance with this Privacy Policy. Please refer to the last section for contact details.

2. Personal Information

2.1 Collection of Personal Information

Personal information ("Personal Information") includes details that identify you and can be used to contact you. This may include your name, birth date, email address, mailing address, phone number, payment information, and account details for our website ("Website"). We also collect data about services purchased, visit frequency, and customer interactions to improve our offerings.

2.2 Online and In-Studio Purchases

If you use a credit or debit card to purchase items or services online or at our studio, we collect payment-related information to process your transaction. We use this data to complete your order, respond to inquiries, and communicate with you if needed.

2.3 Returns or Exchanges

When processing returns or exchanges, we collect Personal Information to track transactions, detect fraud, and administer our inventory program. If a refund is issued, we use payment-related details to process the transaction.

2.4 Aggregate Data

We may combine your Personal Information with that of other individuals to create aggregate data used to improve our products and services. This information is used internally and does not personally identify you.

3. Website Data Collection

3.1 Online Registration

Registration on our Website is optional, but necessary to access certain features. During registration, we collect Personal Information, including a password for account security.

3.2 Tracking

We use automated data collection technologies to monitor Website usage, including IP addresses, visit dates, page views, and referring URLs. Cookies may be used to track preferences and optimize user experience. See our Cookie Policy for more details.

3.3 Third-Party Links

Our Website may contain links to third-party sites. Contour + Ink is not responsible for their privacy practices. We encourage you to review their policies before providing any personal information.

4. Use and Disclosure of Personal Information

We will not use or disclose your Personal Information for purposes beyond those outlined in this policy, except with your consent or as required by law. Contour + Ink collects and uses your information to:

  • Communicate with you, including customer support.

  • Process transactions, including purchases and refunds.

  • Provide receipts, service confirmations, and updates.

  • Inform you about services, promotions, and offers.

  • Conduct surveys to improve our services.

  • Screen for potential fraud and protect our business.

  • Protect the security of our customers and systems.

We retain Personal Information only as long as necessary to fulfill these purposes.

5. Third-Party Service Providers

We may transfer Personal Information to affiliates or service providers who process payments, store customer data, analyze business performance, or host our Website. Your information will not be added to their mailing lists without consent.

6. Consent

By using our Website or services, you consent to the collection, use, and disclosure of your Personal Information as described in this policy. You may withdraw consent at any time, though this may limit our ability to provide services.

7. Accuracy

We take reasonable steps to ensure Personal Information is accurate and up to date. If you find errors, you may request corrections.

8. Protection and Safeguards

We have implemented administrative, technical, and physical safeguards to protect against unauthorized access, loss, or misuse of Personal Information.

9. Access to Personal Information

You have the right to request access to the Personal Information we hold about you. Requests can be made in writing to our Privacy Officer.

10. Contact Information

For questions or concerns regarding this Privacy Policy, please contact our Privacy Officer:

Contour + Ink Privacy Officer
Email: info@contourandink.com
Phone: (323) 861-0130

11. Changes to this Policy

This Privacy Policy is effective as of March 1, 2025. Contour + Ink reserves the right to update this policy at any time. Changes will be posted on our Website. Continued use of our services signifies acceptance of the updated policy.

Effective Date: March 1, 2025